Program
PGW Customer Responsibility Program (CRP)
Verified · October 23, 2026 Deadline soon — check dates
PGW’s Customer Responsibility Program (CRP) is a customer assistance program that helps low-income customers better afford their PGW bills and keep their gas service on. CRP customers pay less each month, based on household size, gross household income and the home’s average gas bill, and past debt is forgiven over time. PGW’s consumer page describes the saving as cutting your bill in half, up to 50%.
- Organization
- Philadelphia Gas Works (PGW)
- Address
- P.O. Box 3529
- Who qualifies
- Low-income PGW customers. Under PGW's PUC-filed Universal Service plan, eligibility is gross household income at or below 150% of the Federal Poverty Level; there is no need to be payment-troubled and there is no enrolment cap. PGW's consumer CRP page does not publish the 150% figure.
- Income limits
- Gross household income at or below 150% of the Federal Poverty Level (PGW PUC-filed Universal Service plan). Percentage-of-income tiers: 4% of gross income at 0-50% FPL and 6% at 51-150% FPL. Minimum monthly payment $25. The amount asked to pay is the percentage amount or the average/budget bill, whichever is lower, and is reviewed quarterly. Debt forgiveness: 1/36 of the pre-program balance is forgiven for each monthly bill paid on time and in full.
- Documents needed
- Proof of gross household income for the past 30 days or 12 months, whichever best represents your annual household income; and the name, social security number (SSN) / identification (ID) number, and date of birth (DOB) for each household member (the customer of record's SSN/ID number and DOB are not required).
- How to apply
- Apply online through My Account on the PGW CRP page, by mail to Philadelphia Gas Works, Customer Responsibility Program, P.O. Box 3529, Philadelphia, PA 19122-0529, or by fax to 215-398-3361. PGW does not accept CRP applications by phone or email. If you were previously on CRP and wish to re-enroll, you must first pay the past due CRP bills (the cure amount) plus a reconnection fee, if applicable, to restore service.
- Languages
- CRP applications are available in 14 languages.
- Last verified
- October 23, 2026
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